At Ashtarani, customer satisfaction is our priority. If for any reason you are unhappy with your purchase, we provide a 7-day return policy from the date of delivery. To qualify for a return, the product must be unused, undamaged, and in its original packaging. Proof of purchase must also be provided.
In case your product arrives damaged, defective, or incorrect, you must record a short video or take clear photographs of the product and share them with us at ashtharani.com@gmail.com or via WhatsApp on our support number. This helps us verify the issue and process your request quickly.
Exchange or replacement of the product will be delivered within 5 -7 working days
Once approved, you will need to return the product to us. Customers are responsible for return shipping charges unless the return is due to damage or error on our part. We recommend using a reliable courier service with tracking.
Refunds will only be initiated once we have received and inspected the returned product. Once verified, the refund will be processed within 7–10 business days into your original mode of payment. Please note that any shipping fees paid at the time of purchase are non-refundable.
Ashtarani reserves the right to decline returns if the product shows signs of use, intentional damage, or if the request is raised beyond the 7-day period. Our team ensures fair practices while keeping customer satisfaction at the heart of our service.
